User experience
assume positive intent
Here’s an observation – especially in today’s world of frayed nerves and insta-snark kneejerk replies at anyone who’s even perceived at being “out of line”. What if the person reaching out to you didn’t intend it the way you interpreted it? We’d all go a lot farther by giving folks grace and assuming positive intent.…
Read Morethe mummies got me
So I’m currently sitting at the Tampa airport, waiting for my flight home. For the past week-ish, I’ve been in nearby St. Petersburg, FL for the most fun marketing conference I’ve had the pleasure of attending… Copy Chief Live. Lest you think I’m exaggerating, here’s a smattering of happenings: Jonny Vance of the Harmon Brothers…
Read Moregood marketing doesn’t stop at the sale
I see a lot of companies out there focused on the marketing. Considering I’m a marketer, I’d say that’s a good thing. Keeps me in business. I like that. But if you think marketing is going to magically save your company, I’m gonna stop just short of calling you willfully deluded. In reality, marketing is…
Read Morethe ethical entrepreneur
“Marketing is just a bunch of bullshit from people trying to sell stuff.” It’s interesting when I hear folks say that (or worse, when I tell them what I do for a living and I see that “eww, used car salesman” look on their face). Let’s clear a few things up about legit, ethical marketing,…
Read Morekindness costs you nothing
I had a couple weird experiences within 24 hours, and I was surprised at how strongly they affected me. And it ties back to a little knowledge nugget that’s served me well over the course of my career… Kindness costs you nothing. It can seem daunting and maybe even a tiny bit overwhelming to be…
Read Morecan we talk about ta-tas?
This one’s all about a common pitfall I see retailers and e-comm folks run into. I love me some product descriptions, but a phenomenal funnel and amazing product descriptions won’t save you from this particular fail… ______ Not too long ago, I got served a pretty awesome ad on Facebook (how often can you truthfully…
Read MoreGo out and get your great deal TODAY… only we won't tell you where.
Want to know how to kill a sale REALLY quickly? Don’t tell them where to buy. You might be chuckling to yourself, wondering who would ever make such a silly mistake. Who has two thumbs and has done that very thing? This dork: Once upon a time, I worked in-house for a VERY high-volume retailer.…
Read Morethe one about the flaming saxophone…
Quick hypothetical question… Say you’re looking to take a special someone out on the town. You know your sweetheart adores live music. But you? Music’s never really been your thing. You just REALLY want to show your favorite music buff a great time. And as luck would have it, you’ve never heard any of the…
Read MoreWhy you need to be thinking about user experience as much as your copy
It’s not a huge leap from copywriter/marketing strategist to user experience. After all, we are all customers. We shop online. We see ads all day, every day. And we know what makes us frustrated enough to bounce. The same logic you use to plan an email sequence, plot out a funnel, or outline a sales…
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